NEW 2026 REGULAR CLIENTS GET 50% OFF THEIR THIRD VISIT ON OUR AFFORDABLE CLEANING SERVICES. Experience the difference with our insured cleaning services and enjoy a professional home cleaning that keeps your space sparkling clean.
Home Cleaning Services by Smart Cleaning GC
Acceptance of your quote enters you into a contract of services with Smart Cleaning, a provider of professional home cleaning, whereby the below conditions are lawful and binding. It is important you read and understand these.
1) COVID: If you, or a member of your household, are unwell with Covid symptoms you MUST inform us to cancel or reschedule your booking. We cannot carry out work in homes if you or a member of your household is Covid positive.
2) We require 24 business hours’ notice to cancel a clean without incurring a 50% cancellation fee. Where possible, as a courtesy, we will look at alternative days for your booking. This also applies to lockouts.
3) A submitted enquiry form does not guarantee a booking. We process your booking form from enquiry to completion of job, all of which is digital and traceable for easy reference. We will process your enquiry to an estimate for which you MUST accept digitally, whereby an invoice is generated, and if applicable, a deposit is required. We will work with you to find a suitable date for your booking but cannot guarantee availability for your first choice of date.
4) One-off cleans require a 50% deposit prior to booking confirmation. If your booking is within 48 hours, please email us a screenshot of payment so this can be checked off as confirmation in case funds do not clear in time. Bookings are NOT confirmed until receipt of deposit.
6) A one-off $30.00 + GST administration fee is applied to your first invoice only.
7) Minimum of 2 hours for all weekly/fortnightly/one-off cleans.
8) Please allow an extra 30 mins if needed for your first clean.
9) Bookings occur between 9 am-3 pm on your regularly scheduled day. Given that each home we clean varies, we cannot guarantee an exact arrival/departure time except to our VIP bookings. You may indicate a preference and we will endeavor to accommodate it.
12) All cleaners keep a digital clock in/out record of their time and location.
15) If you are dissatisfied with your clean, please contact us so the problem can be rectified immediately. We are always open to feedback and constructive advice.
16) We allow up to two skipped cleans within a six-month period (Jan-Jun and Jul-Dec) without requiring a holding fee. If you wish to keep your regular booking beyond this allowance, a holding fee of 50% will be needed to secure your space during your absence.
17) Mileage may apply depending on your location.
18) We do not hold keys to homes. Please provide a lockbox or safe place for the cleaner to retrieve your key.
19) Termination of service requires twenty days’ notice unless otherwise agreed.
20) Repeated cancellations may lead to cessation of services due to our cleaners losing out on wages.
21) We are unable to offer credit as we pay staff weekly. We kindly request payment within 24 hours of booking completion. Payments that fall behind may lead to suspension/cancellation of service and/or overdue fees. Debt collection costs will be payable by the client.
22) Please secure all dogs so that the cleaners do not frighten them.
23) Please “pick up
Why Choose Smart Cleaning GC?
We understand that your time is valuable, and that's why we work around your schedule to ensure minimal disruption to your daily routine. We use eco-friendly cleaning products that are safe for your family and pets, and we offer competitive pricing to fit any budget. With Smart Cleaning GC, you can trust that your home will be in good hands.